0208 058 3393 info@travhawk.com Mon–Sat 8am–8pm
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We're Here to Help

Have a question about our packages, coverage, or your account? Our friendly London-based team is available Monday to Saturday, 8am–8pm.

0208 058 3393 Email Us
Call us 0208 058 3393
Support hours Mon–Sat, 8am–8pm
Office 86–90 Paul Street, London EC2A 4NE

Contact Information

We'd love to hear from you. Reach out using any of the details below or complete the form.

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📍
Office Address
86–90 Paul Street,
London, EC2A 4NE
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Support Hours
Mon–Sat: 8am–8pm
Average Response Time
Under 2 Hours
Mon–Sat 8am–8pm. Emails outside these hours are answered on the next business day.

Send Us a Message

Fill in the form below and a member of our team will get back to you within 2 hours during Mon–Sat 8am–8pm. Messages sent outside these hours are answered on the next business day.

    What is your enquiry? *
    QUICK ANSWERS

    Frequently Asked Questions

    Can't find what you're looking for? Give us a call on 0208 058 3393.

    How quickly can I get connected? +
    Installation and activation times depend on service availability and the underlying network. We will provide an estimated date before your order is confirmed. Non-standard, complex or additional engineering work may be quoted separately and agreed with you before installation.
    Do you charge for installation? +
    • Fibre and Full Fibre — no upfront charge on 24-month contracts; £72 one-off router and provisioning (incl. VAT) on 12-month contracts
    • 5G MiFi — plug-and-play delivery; no engineer visit normally required
    • 5G MiFi Pro — £72 one-off router and provisioning charge (incl. VAT)

    The standard 5G MiFi service is plug-and-play and does not require an engineer visit.

    The 5G MiFi Pro charge covers enhanced setup and provisioning where required.

    Non-standard, complex or additional engineering work may be quoted separately and agreed with you before installation.

    All monthly prices and one-off charges shown include VAT.

    What areas do you cover? +
    We currently cover Central, North, South, East and West London, plus parts of Essex, Hertfordshire, Surrey, Kent and Middlesex. Use our coverage checker to see if we're available at your address.
    Can I keep my current phone number? +
    Yes, if you take our home phone add-on, we can port your existing number across. The process typically takes 5–7 working days.

    Not Sure Which Plan Is Right for You?

    Our team can help you find the perfect broadband package for your home or business.

    Check Your Coverage 0208 058 3393