Privacy Policy

TravHawk Technologies Ltd, registered in England and Wales under company number 14331306. Registered office: 86-90 Paul Street, London, EC2A 4NE.

1. Who we are

TravHawk ("we", "us", "our") provides broadband, telephony and related connectivity services to homes and businesses across London and surrounding areas. We are committed to protecting your privacy and handling your data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

TravHawk Technologies Ltd, registered in England and Wales under company number 14331306. Registered office: 86-90 Paul Street, London, EC2A 4NE.

Contact: Email: info@travhawk.com | Phone: 0208 058 3393 (Monday to Saturday, 8am to 8pm)

2. Information we collect

We may collect and process the following types of personal data:

• Identity & contact data — name, address, email, phone number, date of birth (where required for credit checks).
• Account & billing data — payment details, bank information, billing history, service plan details.
• Technical data — IP address, browser type, device information, cookies and usage data when you visit our website.
• Service data — postcode, installation address, line details, network usage and fault records.
• Communications — records of calls, emails, live chat and support tickets.

3. How we use your information

We use your personal data to:

• Provide, install and maintain your broadband and related services
• Process orders, payments and manage your account
• Check service availability at your address
• Provide customer support and respond to enquiries
• Send service updates, billing notices and important account information
• Improve our website, network and customer experience
• Comply with legal and regulatory obligations (including Ofcom requirements)
• Prevent fraud and protect the security of our network

4. Lawful basis for processing

We process your data on the following lawful bases:

• Contract — to deliver the services you have signed up for
• Legitimate interests — to improve our services, prevent fraud and maintain network security
• Legal obligation — where required by law or regulation
• Consent — for marketing communications where you have opted in (you may withdraw consent at any time)

5. Sharing your information

We do not sell your personal data. We may share information with:

• Network infrastructure and wholesale partners necessary to deliver your service
• Payment processors and credit reference agencies (for identity and credit checks)
• IT, hosting and customer support service providers
• Regulators, law enforcement or courts where required by law

All third parties are required to handle your data securely and only for specified purposes.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements. Account data is typically retained for up to six years after your service ends, unless a longer period is required by law.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal exceptions)
• Object to or restrict certain processing
• Request data portability where applicable
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise your rights, contact us at info@travhawk.com or call 0208 058 3393.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encrypted connections, access controls and staff training.

9. International transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection requirements.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date. Significant changes will be communicated to active customers where appropriate.